Conflict examples
When a table shows “needs help”, one of these three situations is happening. Pick the button that matches.
Move the previous customer's bill →
The previous group is still in the restaurant, just at a different table. A resort guest finished lunch at Table 1 and moved to the terrace without telling staff. Their bill followed them. Choose Move, pick their current table, and their devices keep ordering — nothing is lost.
Close the previous bill — they have left
The previous group paid and left, but the staff never closed the session. Table 1 still shows an open bill that blocks the new customers. Choose Close to settle that old session and free the table. The new customers can then scan the QR code again and start a fresh bill.
Dismiss — customer was wrong
The new customer tapped 'No, notify staff' by mistake — they are actually with the seated group. Choose Dismiss. The group's session stays open exactly as it was, and the new customer can join the same bill by tapping 'Yes, join this table' on their phone.